Managed Services

OSS delivers Remote Managed Services (Remote IT Infrastructure Management Services) from our offshore RMC (Remote Management Center) located in Bangalore, India. Services and technologies supported include Monitoring and Management of:

• Servers and Data centers
• Networks (LAN and WAN)
• Security devices
• Telecom (including VPN)
• Microsoft Windows, Unix (Solaris, HP-UX, IBM AIX, Linux) and MAC OS operating environments
• Databases (Oracle, Sybase, MS SQL etc.)
• Messaging (MS Exchange, Outlook, Lotus Notes / Dominos)
• Workflow / groupware applications (Lotus QuickTime / Quick Place / Sametime etc.), and
• Web servers / applications (BeA, IIS, Netscape, Apache, etc.)

    Services are provided 24x7 and include:

• Incident management
• SLA management
• Change management
• Escalation
• Remote dispatch
• Vendor management