MANAGED SERVICES
Enterprises today, face challenges in managing their IT infrastructure. To meet these challenges, OSS offers focused solutions in core infrastructure areas. Custom-designed solutions with a robust global delivery model and proven methodologies, ensure cose effectiveness and optimal performance - with high reliability, round-the-clock availability and optimum scalability.
Managed Services is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations. The person or organization who owns or has direct oversight of the organization or system being managed is referred to as the offerer, client, or customer. The person or organization that accepts and provides the managed service is regarded as the service provider (OSS Technologies).
Typically, the Client remains accountable for the functionality and performance of managed service and does not relinquish the overall management responsibility of the organization or system.
Some of the services that can be offered are:
- Remote Infrastructure Management (RIM)
- SaaS (Software as a Service)
- Disaster Recovery Services (DRS)
- Data Center Consulting & management
All these services are offered through a center called NOC (Network Operations Center)
OSS delivers Remote Managed Services (Remote IT Infrastructure Management Services) from our offshore RMC (Remote Management Center) located in Bangalore, India. Services and technologies supported include Monitoring and Management of:
- Servers and Data centers
- Networks (LAN and WAN)
- Security devices
- Telecom (including VPN)
- Microsoft Windows, Unix (Solaris, HP-UX, IBM AIX, Linux) and MAC OS operating environments
- Databases (Oracle, Sybase, MS SQL etc.)
- Messaging (MS Exchange, Outlook, Lotus Notes / Dominos)
- Workflow / groupware applications (Lotus QuickTime / Quick Place / Sametime etc.), and
- Web servers / applications (BeA, IIS, Netscape, Apache, etc.)
Services are provided 24x7 and include:
- Incident management
- SLA management
- Change management
- Escalation
- Remote dispatch
- Vendor management